Unit Coordinator - Psychiatry (Full Time, Evening shift)
Nicklaus Children’s Health System
Location: Miami, Florida
Admin / Clerical
Internal Number: 25075
Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders & staff and assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.
Job Specific Duties
Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
Greets and welcomes patients, families, parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area & their room.
Identifies and assesses guests’ needs when appropriate.
Maintains the nursing station organized.
Maintains an appropriate inventory and orders supplies when needed.
Maintains non-electronic patient medical records for code blue and trauma documentation.
Scans consents and calls all consults.
Requests and follows up on servicing of non-functioning equipment.
Responsible for ensuring all mobile computers are charged and functioning every night.
Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).
Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.
Minimum Job Requirements
Successfully complete CPI (Crisis Intervention Training) prior to Orientation in the Psychiatry department ( within 7 days of hire date) - maintain active and in good standing throughtout employment
American Heart Association BLS - maintain active and in good standing throughout employment
Level II Background Check and Affidavit of Good Moral Character
1-3 years of clerical experience (or) Behavioral Health Tech experience within Psychiatry department
Knowledge, Skills, and Abilities
High School education or equivalent preferred.
Ability to manage multiple priorities.
Strong time management skills.
Effective verbal and written communication.
Strong customer service skills.
Computer literate and knowledge of printers.
Fluent in Spanish is strongly preferred.
Graduate of a Unit Secretarial course or medical terminology course preferred.
Previous experience as a Secretary or Administrative Assistant is preferred.
Strong problem solving, critical thinking and conflict resolution skills.
Ability to learn appropriate software applications.
Previous healthcare experience is preferred.
Works effectively in a collaborative environment.
Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.