Behavioral Health Information Associate Relief – AdventHealth Shawnee Mission
All the benefits and perks you need for you and your family:
Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Relief, as Needed
The IA shifts on the BH unit are 12-hour shifts from 8:00 a.m. – 8:30 p.m. seven days/week.
This relief position will cover vacations/sick days and it also provides an opportunity for open shifts for 6-8 weeks beginning the first week in November to cover for a FT IA while she is out on surgery leave.
Location: AdventHealth Shawnee Mission
9100 West 74th Street, Merriam, KS 66204
The community you’ll be caring for:
At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.
The role you’ll contribute:
Under the direction of the Administrative Coordinator and Charge Nurse, the position is responsible for being an effective multi-task oriented individual. The position is responsible for security measures on the unit, including screening visitors via the phone and in person to assure patient confidentiality and minimization of contraband brought on to the unit. Yearly training in crisis intervention is required. Interaction with patients throughout the shift is a regular occurrence. Responsible for calling Security and monitoring the panic button locations when staff require help on the unit. The main job functions include answering incoming phone calls in a timely manner and greeting customers (visitors, physicians and co-workers) with respect and kindness as a representative of AdventHealth Shawnee Mission. Also required is processing of paperwork for admissions and discharges in a timely manner. In addition, this position provides clerical support to the nursing staff, physicians, and other members of the Behavioral Health team as well as works on staffing the unit on a daily basis.
The value you’ll bring to the team:
I will provide exceptional service and/or care to all patients, customers and team members.
·Welcome visitors by greeting them in person or by telephone.
·Assist patients by responding to requests and obtaining needed services from nurses, physicians, CAs and other team members.
·Provide information by answering inquiries, relaying calls, providing directions and referring inquiries to nursing and physician staff.
·Listen attentively and provide information in a way that is respectful and ensures understanding.
·Address customers by their preferred names.
·Contribute to the team effort by accomplishing responsibilities as needed.
I will maintain a safe and clean working environment by complying with procedures, rules and regulations, adhering to infection control policies.
·Maintain department operations by following policies and procedures and reporting needed changes.
·Maintain department supply inventory by monitoring stock to determine inventory level, anticipate needed supplies, place and expedite supply orders and verify receipt of supplies.
·Keep department equipment operational by following manufacturer’s instructions and established procedures, notifying appropriate department(s) when there is a need for repair.
·Conserve department resources by using equipment and supplies as needed to accomplish job.
·Operate office equipment such as computers, fax machines, phone systems, copy machines scanners and label printers with skill and efficiency.
·Perform environmental tasks as delegated with minimal supervision.
I will promote teamwork and nurture relationships so as to be seen as a positive member of the healthcare team.
·Support the goals of the department and adheres to all organizational and departmental policies.
·Attend all required staff meetings and mandatory training.
·Communicate clearly and effectively to customers and members of the healthcare team.
·Answer call lights, telephones and requests for assistance quickly and with a smile and pleasant demeanor.
·Willingly seek and take on additional responsibilities as assigned within my competency level.
·Resolve issues and problems as soon as they arise.
I will perform clerical duties to maintain efficient workflow and streamlined patient throughput.
·Keep patient and hospital information confidential and out of public view.
·Establish patient record by gathering appropriate information and completing the patient identification process.
·Complete the ADT process in Cerner.
·Copy medical record and obtain test and procedure results when necessary.
·Arrange appointments for patients as directed by physicians or nursing staff.
·Maintain ongoing data collection as directed by the department manager.
The expertise and experiences you’ll need to succeed:
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.